Delivery & Returns

Orders received by 12pm on weekdays are dispatched on the same day. As soon as we have dispatched your order, you will receive an email containing a link to track your consignment and the courier will notify you prior to delivery. Deliveries cannot be made to PO Boxes as a signature may be required.

UK Delivery

We use FedEx Next Day for shipping, offering free delivery on orders over £75. Don't miss out on our limited-time offer of free UK delivery and returns.

FedEx shipping to the Channel Islands, Isle of Man, Northern Ireland, Scilly Islands, and the Scottish Highlands and Islands may take up to three days.

International Delivery 

EUROPEAN UNION
Please note that we cannot facilitate sales and delivery of cutlery to destinations within the European Union.

Prices displayed on our website include UK VAT at 20%, which is deducted at checkout for EU orders. Delivery costs are also calculated at this step.

EU orders will be subject to VAT at your country's standard rate with local taxes and duties payable upon delivery. Applicable fees will be collected from you by the courier prior to delivery.

Delivery time is 2-8 working days, depending on customs procedures.

UNITED STATES OF AMERICA
Prices displayed on our website include UK VAT at 20%, which is deducted at checkout for US orders. Delivery costs are also calculated at this step.

No customs duty is payable for orders up to $800. Any applicable fees such as local sales tax will be collected from you by the courier prior to delivery.

REST OF WORLD
Prices displayed on our website include UK VAT at 20%, which is deducted at checkout for international orders. Delivery costs are also calculated at this step.

Orders may incur local tax and customs duty upon delivery. Fees will be collected from you by the courier prior to delivery.

We do ship internationally. If you can't complete your order at the checkout page because your country is not listed, please contact help@monoware.com and we can provide a bespoke shipping quote. 

Returns & Exchanges

The product you return or exchange must be in their original and unused condition. We are unable to accept any item with any sign that it was used. We strongly advice to package your goods carefully, as we are unable to refund any item which arrives damaged at our warehouse. Returned products will be credited to the original payment method, excluding delivery costs, within 7 working days.

UK
Items bought directly from us can be returned or exchanged within 14 days of delivery. We offer free returns on all UK orders. To start a return or exchange, please write to webshop@monoware.com with your order details and we will send you a free returns label straight to your inbox. Print and attach the label, include a copy of your packing slip and write RETURN and your order number starting with MONO on the package and post to:


Monoware Returns
c/o Speedpac
1 – 9 Booth Drive
Park Farm Industrial Estate
Wellingborough NN8 6GR
United Kingdom

INTERNATIONAL
We're happy to extend the same returns policy to our international customers, although you'll need to cover the cost of return postage. Please notify us and follow instructions outlined above. Postal charges, customs charges and handling fees will be deductible from any refund due. 

International customers take full liability for parcels returned to us due to unpaid customs or tax charges. 

DAMAGED ON DELIVERY
Email us at help@monoware.com within 3 days of receiving the package with your order number and a photo of the damaged item and we will take care of a replacement.

For international orders, in exceptional circumstances where the delivery cost is prohibitive, we may refund the damaged item instead of sending a replacement.