Delivery & Returns

Orders received by 12pm on weekdays are dispatched on the same day. As soon as we have dispatched your order, you will receive an email containing a link to track your consignment and the courier will notify you prior to delivery. Deliveries cannot be made to PO Boxes as a signature may be required.

UK
Delivery is £4.50 and free of charge for orders above £150. Our primary courier is DPD, which delivers to most of the UK the next working day. 

EU
Prices displayed on our website include UK VAT at 20%, which is deducted at checkout for EU orders. Delivery costs are also calculated at this step.

EU orders will be subject to VAT at your country's standard rate with no duty payable. Applicable fees will be collected from you by the courier prior to delivery.

Delivery time is 2-8 working days, depending on customs procedures.

USA
Prices displayed on our website include UK VAT at 20%, which is deducted at checkout for US orders. Delivery costs are also calculated at this step.

No customs duty is payable for orders up to $800. Any applicable fees such as local sales tax will be collected from you by the courier prior to delivery.

Rest of World
Prices displayed on our website include UK VAT at 20%, which is deducted at checkout for international orders. Delivery costs are also calculated at this step.

Orders may incur local tax and customs duty upon delivery. Fees will be collected from you by the courier prior to delivery.

All International Orders
All international customers are responsible for parcels returned to us due to unpaid customs or tax charges. Fees incurred such as shipping, customs and handling will be deducted from any refund due.

Returns
Items bought directly from us can be returned or exchanged within 14 days of delivery. You are responsible for the cost of return delivery and goods must be received by us in their original unused condition.

We recommend reusing our packaging, and choosing an insured and tracked delivery service. Include a copy of your packing slip in the package and post to:

Monoware Returns
c/o Despatch4U
Unit 39c
Lancaster Way Business Park 
Ely CB6 3NW
United Kingdom

Returned products will be credited to the original payment method, excluding delivery costs, within 7 working days.

To amend or cancel an order prior to dispatch, email us at webshop@monoware.com with your order number.

Damaged on Arrival 
Email us at help@monoware.com within 3 days of receiving the package with your order number and a photo of the damaged item and we will take care of a replacement.

For international orders, in exceptional circumstances where the delivery cost is prohibitive, we may refund the damaged item instead of sending a replacement.