Delivery & Returns

Orders received by 12pm on weekdays are dispatched on the same day. As soon as we have dispatched your order, you will receive an email containing a link to track your consignment and the courier will notify you prior to delivery. Deliveries cannot be made to PO Boxes as a signature may be required.

UK Delivery

We ship with FedEx Next Day. Standard delivery is £3.95 for orders under £75, while orders over £75 qualify for free next-day delivery. Orders placed after 12pm on Friday will be shipped the following Monday.

FedEx shipping to the Channel Islands, Isle of Man, Northern Ireland, Scilly Islands, and the Scottish Highlands and Islands may take up to three days.

International Delivery 

EUROPEAN UNION
Please note that we cannot facilitate sales and delivery of cutlery to destinations within the European Union.

Prices displayed on our website include UK VAT at 20%. For EU orders, VAT is automatically deducted at checkout. Delivery costs are calculated at this stage as well.

EU orders are subject to local taxes and duties, which are payable upon delivery by the customer. Applicable fees will be collected from you by the courier prior to delivery.

Delivery time is 2-8 working days, depending on customs procedures.

UNITED STATES OF AMERICA
Prices displayed on our website include UK VAT at 20%, which is deducted at checkout for US orders. Delivery costs are also calculated at this step.

No customs duty is payable for orders up to $800. Any applicable fees such as local sales tax will be collected from you by the courier prior to delivery.

REST OF WORLD
Prices displayed on our website include UK VAT at 20%, which is deducted at checkout for international orders. Delivery costs are also calculated at this step.

Orders may incur local tax and customs duty upon delivery. Fees will be collected from you by the courier prior to delivery.

We do ship internationally. If you can't complete your order at the checkout page because your country is not listed, please contact help@monoware.com and we can provide a bespoke shipping quote. 

Returns & Exchanges

The product you return or exchange must be in their original and unused condition. We are unable to accept any item with any sign that it was used. We strongly advice to package your goods carefully, as we are unable to refund any item which arrives damaged at our warehouse. Returned products will be credited to the original payment method, excluding delivery costs, within 7 working days. Special terms apply for events companies and prop hires. Please visit our T&Cs for more details. Please be aware that items crafted in small batches or made-to-order cannot be returned.

UK
Items bought directly from us can be returned or exchanged within 30 days of delivery. We offer free returns on all UK orders. To start a return or exchange, please write to webshop@monoware.com with your order details and we will send you a free returns label straight to your inbox. Print and attach the label, include a copy of your packing slip and write RETURN and your order number starting with MONO on the package and post to: