Frequently Asked Questions

Need Help? Just ask

Check the list below to see if we have your answer. If you don’t see your question, send us a note at help@monoware.com

Shipping & Orders

Where do you ship from?

Our orders are picked and packed by hand and shipped from our warehouse in Ely. To determine transit times & shipping costs for your order, proceed to checkout from your cart. All our shipping methods, costs, and estimated transit times will be shown before you enter your payment details. For more information, please see our Delivery & Returns Policy here.

Do you ship internationally?

Yes. International shipping rates vary according to the destination country. Customers outside of the EU are responsible for all import duties and tax charges that may be applied by their local customs office on delivery to their country.  If you are concerned about these charges, we recommend you contact your local customs authority prior to purchasing. Please contact us at webshop@monoware.com if you have any questions. 

How quickly can you ship my order?

Once your order is placed, it will be shipped within 1-2 business days. As soon as your package is on its way, you will receive a shipping confirmation email with your tracking number.

Can I change / cancel my order?

Yes. Orders are dispatched quickly, but we’ll endeavour to honour changes and cancellations. If your order is already confirmed, write to us as soon as possible at webshop@monoware.com. This is also detailed in our Terms & Conditions.

Will I get an order confirmation?

Yes. Once your order is placed online, you will immediately receive a confirmation by email, as long as you have given us a valid email address.

What if something in my order broke during shipping?

Any breakage during shipment must be reported to Monoware within 5 days of receiving the shipment. Please email Customer Service with your transaction number or packing slip number and a photo of the breakage. A photo is essential before we dispatch a replacement.

How can I return / exchange my order?

We hope your new tableware will quickly find its place at your table. If, however, for some reason you are not happy with the goods you purchased from monoware.com, please see our Delivery & Returns Policy here. (Please note that this return policy only applies to purchases made on our site, monoware.com. If you purchased your products from another online site, retail store, or third party reseller please contact them directly about returns).

Quality & Care

Is your pottery food safe?

Yes, our manufacturer carries out thorough tests to ensure the clays and glazes are safe and 100% lead-free.

Can I put my ceramics in the microwave or oven?

Yes, all our stoneware products are safe to use in the oven and microwave, to a temperature of 250 ºC. Steer clear of placing pieces straight from the oven on to a cold surface, as a measure against shock resistance.

How about freezer?

Yes, absolutely. Our ceramics have high thermal shock resistance, and will withstand temperature variations as low as -20 ºC.

Is Monoware tableware dishwasher safe?

Yes, our products can be washed daily in the dishwasher. To ensure our dishes last longer It is advisable to space them so they don’t rub or bump against each other during the cycle. We recommend you wash the larger and more delicate pieces by hand, as a precaution.

Can I use your stoneware on the stove?

No. Monoware dinnerware is not suitable for stovetop cooking or for use with an open flame.

Scratches are appearing on the surface of my plates. Is there a way to remove them?

With frequent use, the glaze can become marked by cutlery. These marks are traces of metal from the cutlery and remain on the surface of the ceramic. They can be removed with a scouring powder such as Bar Keeper’s friend applied with a soft cloth and warm water.

How do I remove food stains?

Staining can occur if acidic foods are stored too long in our stoneware. Avoid leaving foods containing strong pigments such as beetroot or turmeric for too long in our dishes, and rinse quickly after use. Any stains that do appear can be removed with a scouring powder, a soft cloth and warm water.

If I need to replace a dish, will it match the others?

Most likely it will, but note that small variations are a natural outcome with our clays and making processes. There may be small inconsistencies in the colour, texture or finish of pieces, but we see this as something to embrace - it is the mark of our hands-on making methods.

About

Where are your ceramics made?

Our stoneware collection is made near Porto in Portugal. The family-run factory uses age-old modelling methods combined with modern technology to produce refined stoneware products that last a lifetime.

How are they made?

We use clay that is sourced locally, then shape, press and finish the products before dipping them in glaze. A single firing-process in which the pieces are heated up to 1180 ºC keeps the production emissions low. The high firing temperature is also what makes our stoneware exceptionally durable.

Can I stack your ceramics?

Yes. Plates and bowls nest together comfortably, minimising the space they take up when not in use. Hidden away or on display, our dishes look beautiful and ordered when stacked.

Why stoneware?

Stoneware is heat-resistant, non-porous and chip-resistant. It is famously strong and durable and so can live with you for a long time.

Do you make custom orders?

It’s nice to be asked. We are always open for new collaborations. While we can produce our tableware in limited edition colours for the hospitality industry, we don’t have the capacity at the moment to create new shapes.

Press & Partnerships

How can I get in touch with your press team?
How can I become a brand ambassador?

We don’t have brand ambassadors at this time, but we love your enthusiasm for our work. Please tag @monoware in any photos you share on social media. We'll keep an eye on our social channels and tag you if we re-post.

We like what you do. Can we work on a partnership?

That’s good to hear. Send us an email at studio@monoware.com We look forward to exploring new collaborations.